GENERAL DESCRIPTION

B&F/Johnstone Supply, a progressive HVAC/R Supply House is looking to expand its team.  We are sales-oriented company seeking an experienced, results driven Inside Sales Consultant for our Farmingdale location. We have been providing brand name products, expert technical knowledge and superior customer service to the HVAC/R (heating, ventilation, air-conditioning and refrigeration) industry since 1953. We own and operate ten locations in the Connecticut and New York Metropolitan area and are backed by the national buying power of over 400 stores and five regional distribution centers.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identifies customers’ product needs and coordinates execution of orders.
• Insures customers are provided competitive pricing for all jobs, sometimes involving coordination with the Purchasing Department for vendor negotiations.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Setup and maintain customer files.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Partners with customers, vendors, other department team members, and the Accounting Department to resolve all customer service issues.
• Shares market and competitor information with all applicable channels within the organization while establishing relationships and working partnerships.
• Determines replacement HVAC/R parts, according to inspection or verbal/description of the old part, and customer requirements.
• Provides customer product and service needs by performing such tasks as identifying products using computer, catalog, telephone or other reference sources.
• Recommends and orders both catalog-listed and unlisted products for customers; recognizes products most commonly purchased by customers, resolves commonly-encountered technical problems, responds to incoming sales calls, makes outgoing customer sales or service calls and addresses customer complaints.
• Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer customer questions.
• Processes customer transactions by entering and printing quotes.
• Ensures desired level of profitability is obtained by: consistently following the pricing structure established for the company; achieving sales targets; and following established sales process.
• Maintains knowledge of HVAC/R fundamentals and product lines (features, function, use and benefits of Johnstone products, vendors carried and their respective lines) staying informed of new products; and utilizing opportunities to further educate self, co-workers and customers.
• Participates in both staff and customer training for new and existing product lines.
• Additional duties will be assigned as needed.
• May serve as initial point of contact for new customers and sales activities.
• May research, source, order and purchase special orders and non-catalog items.
• May act as liaison between outside sales representatives and assist with research, price checking and order placing.

EXPERIENCE AND QUALIFICATIONS  

• College degree preferred, but not required.
• Wholesale distribution and/or industry experience preferred, but not required.
• Entry level applicants welcome; will train on the job.
• Must be a customer and detailed oriented individual with the ability and skills to meet, greet and service customers.
• Must possess excellent verbal and written communication skills, in English, to interact with customers, employees, and read reports and instructions. Fluency in Spanish, Russian and other languages is a plus.
• Energetic and effective salesperson with a positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment.
• Must be willing to learn and keep current with the latest developments and technology in the industry.
• Effective team player that works well with others.
• Skills in using Microsoft Office Suite, internet browser, and engineering software.
• Must have strong attention to details, good organizational skills and ability to meet deadlines.
• Establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.

Benefits Include

Medical, Dental & Vision

401k, Profit Sharing

Life & Disability Insurance

Paid Time off

***Please apply through this website, or send your resume with salary requirements to Careers@johnstonehvacr.com